Return & Refund Policy

Last updated: October 2026

We want you to love what you order. If something is not right, here is how returns and refunds work.

Damaged, defective or incorrect items

If your item arrives damaged, defective or different from what you ordered, email us at flyblackstone@gmail.com within 14 days of delivery with your order number and clear photos. We will send a replacement or issue a full refund, including shipping.

Change-of-mind returns

For hygiene reasons, underwear, panties, bralettes, bodysuits, swimwear, hosiery and period underwear cannot be returned or exchanged unless the item is defective, damaged or incorrect. Other items can be returned within 30 days of delivery if they are unworn, unwashed and in their original condition and packaging. Return shipping costs for change-of-mind returns are paid by the customer.

How to start a return

Please contact us at flyblackstone@gmail.com before sending anything back. Items sent without our authorization may not be accepted. We will reply with return instructions.

Refunds

Once your return is received and approved, we refund the original payment method within 5 to 10 business days. Original shipping charges are refunded only when the return is due to our error.