Refund policy
We want you to love your order. If something is not right, we will help.
Returns
- You may request a return within 30 days of delivery. ★
- For hygiene reasons, intimate items must be unworn, unwashed and in original condition, with hygiene liners and tags or seals intact and in original packaging.
- Items that have been worn, washed or altered, and swimwear or hosiery with the hygiene seal removed, cannot be returned.
How to start a return Email us at flyblackstone@gmail.com with your order number and, if the item is wrong or damaged, a clear photo. Please do not send items back before we reply: we will give you the correct return address, as returns are not sent to the address on your parcel.
Damaged, defective or wrong items Contact us within 7 days of delivery with your order number and photos. We will send a replacement or a refund, and we cover the return shipping in these cases.
Return shipping For other returns, the customer pays return shipping costs. Original shipping fees are non-refundable.
Refunds Once we receive and inspect your return, we will email you. Approved refunds go back to your original payment method, usually within 5-10 business days.
Cancellations Orders can be cancelled or changed within 12 hours of purchase. After that they may already be with our fulfilment partner. ★
Questions? flyblackstone@gmail.com